Frequently Asked Questions

Design and Estimate Process

Q:

How do I get a landscape estimate?

A:

You can request an estimate through our website estimate submission form, by calling us directly at 763-754-9401 or by emailing us at info@garyandersonlandscaping.com.

Q:

What is the estimate process for my landscaping project?

A:

Once we receive your request for an estimate one of our design/sales professionals will contact you within 24 hours, typically less, to schedule a free consultation. The design/sales professional will be your contact through the rest of the process. The consultation is held at your home and generally takes between 15 minutes and an hour, depending on the size and specifics of your project. Within a week of the initial consultation, your design/sales professional will contact you to set up a meeting to present your design and an estimate. Read more about our design process from start to finish here.

Q:

Is there a fee for a landscape design?

A:

Sometimes. Generally, we draw landscape designs as a representation of an estimate to complete work. Because of the precision we put into every project design, large-scale projects can take anywhere from 30 to 50 hours to draft. Fees for larger project designs may range between $500 and $2,000. Any design fees you pay are applied toward the installation cost of your project.

Q:

Can I get a ballpark estimate by phone?

A:

Generally, no. All of our clients’ homes, yards, style, wants, needs and budget are unique. We need to ask questions, account for accessibility and take accurate measurements of your site to design and estimate a landscape that’s uniquely yours.

Q:

Can you work with a landscape design I already have?

A:

Sometimes. Your design/sales professional would be happy to review the design and let you know. We draw extremely detailed, architectural-scaled landscape designs so we can accurately calculate and order the products needed to estimate and install your project. The exact design we present you will be what our installation crews use to install your project. We will not estimate a project cost for a design drawn by a third party that you have not paid for.

Q:

Do you offer a warranty?

A:

Absolutely! We install every landscape to exceed industry standards, and our warranty reflects that. Each contract will clearly state our warranty for each aspect of your project. See our completed warranty details here.

Q:

Do I need to make a down payment to book my project?

A:

Yes. Once you and your design/sales professional complete the design process, they will draft a contract detailing the installation intricacies, payment schedule and warranty terms for you to review and sign. Noted within the contract will be the down payment amount, generally 1/3 of the total cost.

Installation

Q:

What is the typical lead time to have my landscape project installed?

A:

It varies. We generally run about 6-8 weeks out in the springtime and 4-6 weeks out in the summer and fall months. Our landscaping schedule is very dependent on the weather and working conditions. Your design/sales representative will inform you of the targeted installation date of your project once we receive a copy of your signed contract for the work, and contact you with any delays or advancements to that target date.

Q:

How long will it take to install my project?

A:

Your design/sales professional will be able to give you an accurate installation timeline (barring inclement weather or project changes) along with your estimate.

Q:

Do I need to be home when my project is installed?

A:

It’s entirely up to you. We realize every client’s schedule and availability differs. We will work with each client to best accommodate both during the installation process. We complete the design process with extreme detail to seamlessly transition your project into, and through, the installation process.

Q:

Who will install my project?

A:

We do not use subcontractors to install landscape projects. Our crew members are highly trained, English speaking, professional craftsman, employed directly by Gary Anderson Landscaping Inc. They will arrive at your home in lettered vehicles and wear company uniforms at all times.

Project Completion

Q:

What forms of payment do you accept?

A:

We take cash, check, Visa and Master card.

Q:

How do I care for my new landscape?

A:

At the final walk-through of your project your design/sales professional will present you our printed “care guides” which will detail how to keep your landscape looking as beautiful as the day it was installed for years to come!

Q:

How are warranty claims handled?

A:

You can make a warranty claim at any time by calling our office at 763-754-9401 or our operations manager Andrew directly at 763-807-1483. We generally do plant replacements in the spring and fall months for best results and ease of care.